Shipping And Delivery

END OF YEAR SHIPPING CUT OFFS
As we approach the end of the year, please place your orders in time to receive them before the holiday break.

Orders placed before 3pm AEDT on Monday 22 December will be dispatched prior to the break.

HOLIDAY BREAK
Orders placed between 3pm AEDT Monday 22 December and Sunday 4 January will be dispatched from Monday 5 January.

ORDERS & CONFIRMATION
Once your order is placed and accepted, you will receive a confirmation email. If you do not receive this within 24 hours, please contact our Customer Care team (info@rocboots.com). Large or unusual orders may require additional processing time.

DISPATCH & TRACKING
• Orders are dispatched within up to 5 business days
• Once dispatched, you will receive a shipping confirmation email with tracking details
• Delivery timeframes are estimates only and may vary due to peak periods or carrier delays

DELIVERY OPTIONS
• Home or business address delivery (9am–5pm business days)
• Parcel Point delivery for after-hours collection (where available)
• “Leave Without Signature” may be selected at checkout. Parcels left unattended are delivered at the customer’s risk. ROC Boots Australia is not responsible for lost or stolen parcels once delivery is confirmed by the courier

CUSTOMS, DUTIES & TAXES
International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are non-refundable by ROC Boots Australia.

If an international order is returned due to non-collection or non-delivery and is received in new condition, a refund will be issued for the value of the goods only. Shipping costs and associated fees are non-refundable.

SHIPPING RATES & TIMES

You can browse and shop in your local currency by selecting your country from the dropdown menu on the top righthand corner of our website.  

For information on shipping, duties and taxes for your region, please refer to the below table.