RETURNS POLICY
WE ACCEPT RETURNS OF UNWORN GOODS FOR EXCHANGE (AUSTRALIA ONLY) OR REFUND WITHIN 30 DAYS ON THE TERMS BELOW RETURNS PROCESS CUSTOMERS ARE RESPONSIBLE FOR COST OF RETURN - INTERNATIONAL & WITHIN AUSTRALIA.
At ROC Boots Australia our aim is to make sure that you are completely happy with your purchase. If you wish to exchange (Australia only) or return your online purchase, please send your ROC Boots back with a completed returns form.
DOWNLOAD RETURNS FORM HERE
AUSTRALIAN CUSTOMERS:
Customers returns are only received via Australia Post
Please follow the below link
https://return.auspost.com.au/ROC_BOOTS
- Follow the onscreen instructions
- Drop off parcel at your chosen Post location.
If you are happy to receive a Store Credit on the return of unwanted product ROC Boots will cover the cost of the return freight. If you wish to receive a Refund you will be charged for the cost of postage at the returns portal.
US / NZ CUSTOMERS:
Customers returns are only received via DHL
Please follow the below link
https://www.dhl-returns.com/rocboots
- Follow the onscreen instructions
- Drop off parcel at location indicated. Please note – This can take up to 4 weeks to arrive in Australia
If you are happy to receive a Store Credit on the return of unwanted product ROC Boots will cover the cost of the return freight. If you wish to receive a Refund you will be charged for the cost of postage when the refund is processed (Approx $30).
ALL OTHER INTERNATIONAL CUSTOMERS: REFUND ONLY
Please place a new order if you wish to exchange. Unfortunately, Australia Post is not available to our international customers. All international returns (outside of Australia) must be posted back to our returns address with your completed returns form.
Please Post returns to:
ROC Boots Australia PO Box 2537,
Taren Point NSW 2229
Australia.
Customs, duties and taxes are non-refundable by ROC Boots Australia if you choose to return your order for any reason.
RETURNS FOR UNWORN PRODUCTS
You can return your order to us for an exchange (Australian orders only) or refund within 30 days of receiving it. In order for you to receive your refund or exchange;
- Ensure all items are returned unworn and in their original unmarked packaging
- Please try shoes on a carpeted surface to prevent any damage to the soles
- The shoe box is considered part of the product, so do not mark, tape or damage the box
- Make sure the box is wrapped and well protected to prevent damage in transit. Any damage due to lack of packaging may forfeit refund.
We will process your refund within 48 hours (working days) of receiving the returned goods. Depending on your bank it could take 3 -10 business days for the refunded amount to appear in your account. If you are experiencing delays you will need to contact your banking institution. If you return goods to us otherwise than in compliance with this Policy, we may decline to process the refund or exchange request and we may charge you to return the goods to you, or destroy them if you do not pay the cost of redelivery.
RETURNS FOR FAULTY ITEMS
If you believe the item you have purchased from our online store is faulty or does not match the description, please contact ROC Boots Australia customer service info@rocboots.com with a full description of the fault, your order # and photos for our product returns department to assess, you will then be advised how to proceed. Consumer laws may give you additional rights in addition to what is covered in our Returns Policy.
RETURNS ON SALE ITEMS
PLEASE NOTE: All sale items are final and cannot be refunded. Exchange for alternative size ONLY.
