Return Policy

DELIVERY OPTIONS

At ROC Boots, our aim is to make sure you are completely happy with your purchase. Please read the following return options available, all returns must be lodged within 30 days from receiving your order. All items must be returned in unworn condition and original unmarked packaging. Please send your ROC Boots back with a completed Returns Form. Customs, Duties and Taxes are non-refundable by ROC Boots Australia if you choose to return your order.

DOWNLOAD RETURNS FORM

AUSSIE RETURNS

STORE CREDIT / FREE RETURNS

We happily accept returns of your products for a store credit. If you would like a store credit, please lodge your free return through our Australian Post Returns portal and select Store Credit. The cost of the return is covered by ROC. Please complete the Returns Form which is inside the shoe box or download the form. Once we receive your return and the product is inspected, we will send you an email with a gift card code which you can apply at check out on your next ROC purchase. The store credit gift card is equal to the cost of product and is valid for 12 months. Customers returns are only received via Australia Post. Please follow the below link.

LODGE YOUR RETURN

AUSSIE EXCHANGE

FREE EXCHANGE

Exchanges are available for change of alternate size of the same product only. If there’s no size available, then we will send you a store credit gift card which is equal to the cost of product and is valid for 12 months. Please lodge your free returns through our Australian Post Returns portal and select Exchange. The cost of the return will be covered by ROC. Please complete the Returns Form which is inside the shoe box or download the form. Please clearly mark on the Returns Form the Product & Size you wish to exchange for. Once we have received your product back and inspected, we will arrange and send your exchange out to you within 4 business days.

AUSSIE REFUND

CUSTOMER COST

If you are unsatisfied with your items, we are happy to refund you for the cost of the product. If you would like to arrange a return, please follow the Australian Post Portal below and select Refund. Customers are responsible for the cost of return. Please complete the Returns Form which is inside the shoe box or download the form. Once we have received your product back and inspected, we will process your refund. We will refund you the cost of the product only.

Lodge your return

US & NZ RETURNS

STORE CREDIT / FREE RETURNS

We happily accept and will cover the cost of return of your products for a store credit. If you would like a store credit, please follow the DHL Portal below to arrange your product returns and select Store Credit. The cost of the return is covered by ROC. Please complete the Returns Form which is inside the shoe box or download the form. Once we receive your return and the product is inspected, we will send you an email with a gift card code which you can apply at check out on your next ROC purchase. The store credit gift card is equal to the cost of product and is valid for 12 months. Customers returns are only received via DHL. Please follow the below link. Please currently allow a 4-6 week for return processing.

Lodge your return

US & NZ EXCHANGE

NOT AVAILABLE

REFUND - $30 AUD RETURN FEE. Refunds available for our US & NZ customers. If you would like to return your items please follow the DHL Portal below to arrange your product returns and please select Refund. Please complete the Returns Form which is inside the shoe box or download the form. Once we have received your product back and inspected, we will process your refund for the cost of the product minus $30 AUD Return Fee. Please currently allow a 4-6 week for return processing.

Lodge Your Return

ALL OTHER RETURNS

STORE CREDIT - NOT AVAILABLE. EXCHANGE - NOT AVAILABLE. REFUND - CUSTOMER COST. All Customers shopping outside of Australia/USA/NZ are responsible for the cost of return freight. You can ship the parcel back to us via your preferred courier, we encourage opting for tracked shipping. Once we receive your items, and we inspect, we will refund you the total cost of product only. Returns must be posted back to our returns address with your completed Returns Form. Customs, Duties and Taxes are non-refundable by ROC Boots Australia. Please Post returns to: ROC Boots Australia PO Box 2537, Taren Point NSW 2229 Australia

SALE ITEMS

All Sale items are FINAL SALE. Sale Items can be exchanged for alternative size of the same product only. If there’s no size available, then we will send you a store credit gift card which is equal to the cost of product and is valid for 12 months for AUSTRALIAN CUSTOMERS ONLY. All Sale items are Final Sale for INTERNATIONAL CUSTOMERS.