SHIPPING POLICY

Delivery Options

You can choose to send your parcel to a Home or Business address
where someone will be available to accept your delivery between 9am-5pm
on working days, or choose a Parcel Point location that suits for after
hours pick up at your convenience.

Tracking

When we have despatched your parcel, we will send you an email with delivery tracking details so you can follow it's journey!

Item Receipt

You can opt for “Leave without Signature” option, to have your parcel
left unattended at your designated delivery address if you are not
home. This delivery option DOES NOT require signature on delivery, and
the order will be left at your address unattended. ROC Boots Australia
does not accept any responsibility for lost or stolen parcels after the
delivery is confirmed by our courier company. You select this delivery
option at your own risk.

Confirmation

Once you have placed your order and we have accepted it, you will
receive an email to confirm your order has been received and your
payment has been processed. If you do not receive a confirmation email
within 24 hours of placing your order please contact info@rocboots.com Large or unusual orders may require additional time.

Australia

Free Express Shipping

Next working day delivery is available for all Australian orders
placed before 12pm Monday to Friday (except public holidays) to Capital
Cities. Please note that Australia Post does not guarantee next day
delivery to rural areas. All orders placed after 12pm Monday to Friday
(except public holidays) will be despatched the following working day.

New Zealand

Free Express Shipping

Please allow up to 2-5 working day delivery for all NZ orders.

United States

$20 AUD Flat Rate Shipping

Please allow up to 5 working days for your order to be dispatched. Most orders should be delivered within 3-10 working days after dispatch. There may be some regions where we are unable to provide delivery. No duties payable for orders to the USA under $800usd value. If your parcel is not deliverable or not collected and is sent back to us in as new condition, we will refund the value of the goods only and
not the shipping cost.

Rest of World

$30 AUD Flat Rate Shipping

Please allow up to 5 working days for your order to be despatched. Most
orders should be delivered within 3-10 working days after despatch.
There may be some regions where we are unable to provide delivery. All
international orders may also be subject to local customs, duties and
taxes. You are wholly responsible and liable for these charges. Customs,
duties and taxes are non-refundable by ROC Boots Australia if you choose to return your order for any reason. If your parcel is not
deliverable or not collected and is sent back to us in as new condition, we will refund the value of the goods only and not the shipping cost. It is recommended that you contact your local Customs office for further information.